Frequently asked questions

Born from a passion for quality, we manufacture our hair products ourselves, ensuring only the highest quality ingredients go into them. What we leave out are ingredients that aren’t good for you, like salt (sodium chloride), paba, parabens and DEA, and processes like animal testing. Left are products that perform and provide real results, and that offers hope for men and women around the world who suffer from hair loss, no matter the reason.

Yes, CW Hair Care™ can be used on any hair type or texture, including chemically treated, relaxed, texturized and color-treated hair.

CW Hair Care™ 100% guarantees the performance of all of our products. Product not purchased through a professional salon or on the CW Hair Care™ website is not guaranteed by CW Hair Care™.

Customers who have used CW Hair Care™ have seen results in a little as 2 weeks. But, the result times varies between each individual.

Yes, men can and have benefited from CW Hair Care™ regardless of their hair loss issues.

Yes, CW Hair Care™ contains natural ingredients make it completely safe for use by children 2 years old and older.

We do not test on animals or have animal bi-products as ingredients.

At CW Hair Care™ we continuously research and use ingredients in our product line which are both sustainably sourced and environmentally friendly. Many of the ingredients we currently use are naturally derived and over 95% of the ingredients in our product line are either bio or photo degradable. 100% natural and sustainably sourced ingredients is our priority as we continuously strive to improve our products and introduce new ones to our line.

CW Hair Care™ will soon ship internationally via Amazon.

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact CW Hair Care Customer Service at 770-800-1315 between the hours of 9:00 a.m. and 5:30 p.m. EST., Mondays through Fridays. Our customer service representatives will be happy to assist you.

We want you to love your CW Hair Care™ products! If you’re not completely satisfied, you can return items purchased on cwhaircare.com within 30 days for a full refund. Refunds will be processed to your original payment method within 7-10 business days after we receive your return. Please note, the following items are non-returnable: gift cards, product samples, and individual items from sets. Items bought from our retail partners must be returned to the original retailer. Our return address is: CW Hair Care 3721 New Macland Rd, Suite 200-247 Powder Springs, GA For your protection, we recommend using UPS or insured Parcel Post for returns. Return shipping fees are non-refundable and are the customer’s responsibility. At this time, we do not offer exchanges. Thank you for understanding!

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change, price adjustments or cancel an order once it has been submitted.

If you love DIYing for your hair and are interested in earning money, send us an email including your name, age, social media accounts, and why you want to be a CW Hair Care™ ambassador to info@cwhaircare.com

Our team of Customer Service agents are happy to help, send us an email to info@cwhaircare.com with your salon name, address and best way to reach you. They will put you in touch with a sales representative in your area.

You can send your request for donations and/or samples to info@cwhaircar.com.