Shipping & Returns
Please allow up to 3 business days, for us to process your order. All of our products are handcrafted with high-quality ingredients and take a bit longer to prepare. Once your order has been processed, to estimate your total shipping time, please add the USPS shipping time to the processing time as follows:
* First Class Mail ( 3-5 additional business days)
* Priority Mail (1-3 additional business days)
If your order qualifies for Free Shipping, please assume it will be delivered First Class Mail via USPS.
Return & Exchange Policy
At CW Hair Care, we love when you’re happy. We stand behind our beauty products, and we want to make sure you’re always satisfied. If not, our team will make your return process easy and seamless. All you have to do is return the items within 30 days of your purchase. Only products purchased on cwhaircare.com may be returned for a full refund in that 30-day period.
Refunds will be processed based on the original form of payment. Returns will be processed within 7-10 business days from the date we receive your items. We will then credit the card originally used to make your purchase.
The following items cannot be returned:
-CW Hair Care Gift Cards
-Individual products that were originally purchased as part of a set
Items purchased at one of our retail partners, either online or at a store, must be returned to the original retailer. Please reference their website for their return policy.
Our return address is:
CW Hair Care
3721 New Macland Rd, Suite 200-247
Powder Springs, GA
For your protection, and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post. Please note that return shipping fees are nonrefundable and are the responsibility of the customer. Your refund will be processed based on the original form of payment (minus return shipping and handling).
Regrettably, we do not offer free returns. Therefore, the customer will be responsible for return charges. Additionally, at this time we do not offer exchange services.